Dropbox Launches Enterprise-Grade Service Tier

Posted on November 06, 2015 By Pedro Hernandez

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Dropbox now officially supports everyone, from small business teams to massive corporations.

Dropbox product manager Rob Baesman, in a company blog post, announced Dropbox Enterprise, a new tier that slots above Dropbox Business. "Dropbox Enterprise provides the same core security features, admin capabilities, and modern collaboration tools as Dropbox Business — plus new deployment tools, advanced controls, and services and support designed specifically for large organizations," he wrote.

The new offering helps businesses address shadow IT within their organizations, one of the most problematic byproducts of the consumerization of IT.

Introduced at this week's Dropbox Open event in San Francisco, Dropbox Enterprise enables IT departments to offer "employees the Dropbox they love while getting the advanced capabilities they need to effectively onboard and manage tens of thousands of users, protect company data, and get the most from their investment," Baesman said. Included are domain verification and account capture tools that allow administrators to migrate personal accounts in a few clicks.

New monitoring capabilities help businesses keep track of how users are collaborating on Dropbox, along with visibility into how employees are using the platform to work with outside partners. Dropbox Enterprise also sets the stage for more seamless compatibility with business IT systems and workflows. "Customers have unlimited access to the Dropbox API to seamlessly integrate Dropbox with existing IT systems, plus access to our platform team for support on custom integrations."

Support services are getting a boost. "We're also providing customers with an assigned customer manager and world-class services for help with deployment, data migration, and user training," Baesman added.

In terms of data security, the company is working on new features for both the Business and Enterprise tiers of the cloud storage service.

These include a suspended user state that disables access to accounts of ex-employees before they are deleted. Administrators are also gaining the ability to sign into user accounts as a user to help with management tasks while logging all activity and providing an audit trail. The new capabilities, along with new custom logo support on shared link pages, are available now to early-access customers.

Finally, healthcare organizations can collaborate on Dropbox without running afoul of strict regulations concerning data storage, security and management practices. "Today we’re also excited to announce that Dropbox will now sign Business Associate Agreements (BAAs) with Dropbox Business and Dropbox Enterprise customers — an important step in helping them meet their Health Insurance Portability and Accountability Act (HIPAA) and Health Information Technology for Economic and Clinical Health Act (HITECH) compliance obligations," Baesman said.

Pedro Hernandez is a contributing editor at InfoStor. Follow him on Twitter @ecoINSITE.

Photo courtesy of Shutterstock.


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