By Dave Simpson
Of the 322 organizations surveyed—all of which use managed services of some kind—about one-third said they plan to increase spending on security-related managed services, and only slightly less said they plan to increase spending on managed storage services such as backup and disaster recovery.
Other services cited included Web or e-mail hosting (27% of the survey respondents), network monitoring and administration (25%), and software-as-a-service and application subscriptions (20%).
When asked why they're investing in third-party managed services, 40% of the survey respondents said that it's because they do not have the in-house skills to manage certain IT services, and another 30% said it's less expensive to outsource IT services. And 21% said they go with a managed services model because it allows them to focus on their core competencies.
The CompTIA survey included all sizes of companies, with the mean amount spent on managed services being $243,855.
CompTIA will host a Managed Services Summit May 1-3 in San Diego, which will focus on how to market, sell, and deliver managed services; operating and financial models for managed services businesses; and how to partner on managed IT services. For more information: www.comptia.org.
For more information on managed services, see "Storage service providers rise from the ashes," which explains why SSPs are making a comeback and also details the various models delivered by third-party services providers.