CommVault adds SaaS-based management service

Posted on January 28, 2008

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By Kevin Komiega

—CommVault today announced the availability of a new Software-as-a-Service (SaaS) offering designed to help companies enhance system availability and better manage their storage environments.

The new Remote Operations Management Service (ROMS) is a subscription-based support automation system that provides customers with overnight, weekend, and holiday monitoring via the Web. ROMS was built for use in conjunction with CommVault's Simpana Software Suite to provide site monitoring.

ROMS is a framework of software, systems, and CommVault support personnel that provides managed monitoring. The service offers on-demand reporting and monitoring capabilities for data management, access and protection (MAP) technologies. Users can access and track real-time alert, trend, and storage usage reports through a Web-based dashboard.

When alerts occur, ROMS transmits all the relevant information associated with the failure via an encrypted Web service to CommVault's ROMS Operations Center. Alerts are then analyzed and responded to, based on service level agreements (SLAs) that have been established by the customer for each monitored server.

The ROMS system is integrated with CommVault's support databases for automated alert identification, log capture, and issue escalation.

Robert Brower, CommVault's director of worldwide professional services, says ROMS can reduce both operational costs and system downtime.

"ROMS provides customers with the options to both support and report on data movement in their environment," says Brower. "Our payload listener facilitates the ability to monitor an environment and capture alerts about failures or potential failures in the data movement process."

As a subscription-based service, CommVault's ROMS listener software, installed on a CommServe system, is designed to automatically update and enhance itself via a secure socket layer (SSL) connection to the ROMS central database in real time.

CommVault ROMS is available in North America as a subscription-based SaaS offering. The ROMS service is licensed on a per-server basis and can be purchased directly from CommVault or its reseller partners. Each ROMS engagement requires that monitoring agents be installed at a cost of 25% of a CommVault CommCell license. Once the listening, monitoring, and media agents have been installed, client licenses can be purchased for $6 per month for gold service, $8 per month for platinum, and $10 per month for diamond service.

CommVault formalized its SaaS strategy late last year when the company began offering a program for partners providing managed data-protection services to small to medium-sized businesses. Under the program, service providers can license CommVault's Simpana enterprise data-protection software and use it as the foundation for online backup services.

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