I saw an article a few weeks ago about Google drive being down. This was a problem for someone I know who was depending on Google drive for sharing a file for a group edit. My friend was not happy at all.
It is clear to me that the cloud's reliability has not kept up with cloud applications for group activities. Name your major cloud vendor, and it has gone down. And many of them have lost data.
The problem seems to better getting worse, not better. The user community, which includes companies and regular people, seems to be getting used to the fact that things are going down. Just a few years ago if a company had a companywide outage there would be head rolling in the IT department. Today, a cloud goes down and it is an, oh well.
Part of the reason is there is no one to blame. All of the cloud agreements I have seen allow for downtime. None of the agreements I have seen say anything in the contract about data integrity.
This was not the case when IT departments ran their own data centers. But today company’s IT departments are under attack from the bean counters (partially I think because of the recession), and they do not seem to understand about downtime and data integrity. If the accounting department is not impacted by the downtime, data integrity and/or data loss is no big deal.
The big deal is coming though. It will not be long until someone important outside of IT needs something or loses something. With the number of clouds and the amount of downtime the day is coming.
Every time a cloud goes down it is for a different reason. At least that should give some people some solace that people are not making the same mistakes.
Labels: downtime,cloud computing,Google Drive,reliability
posted by: Henry Newman