Introduced in 2019 as a medical service for Amazon employees, Amazon Care is now set to end on 31st December. As per Neil Lindsay ( Senior VP of Amazon Health Services)

“We’ve determined that Amazon Care isn’t the right long-term solution for our enterprise customers”

Overview of Amazon Care

Overview of Amazon Care

The in-home plus virtual health service was offered to Amazon employees in all 50 states of the US. Available 24 hours a day, the service allowed employees to connect with doctors as well as nurses who can offer reliable treatment for their problems. However, the service was not a long-term answer for the enterprise customer and many users were unable to understand the value of Amazon Care.

Neil Lindsay also said that “This decision wasn’t made lightly and only became clear after many months of careful consideration. Although our enrolled members have loved many aspects of Amazon Care, it is not a complete enough offering for the large enterprise customers we have been targeting, and wasn’t going to work long-term.”

Amazon Care was the result of an internal program, known as the Grand Challenge, and was set to expand rapidly in different cities. However, in the process, the company relied on third-party agencies for staffing and faced challenges while hiring.

Apart from Amazon care, another health-care project called Haven, which was co-created with Berkshire Hathaway plus JPMorgan Chase was also shut down last year.

Amazon Continuing To Build

Nonetheless, Amazon will still likely try to expand its healthcare industry footprint by building a stable market because of the increasing worldwide potential. PillPack, a prescription delivery company, and Amazon Pharmacy will still continue to operate. Furthermore, Amazon even acquired One Medical, a primary healthcare provider for about $3.9 billion. The company has even shown interest in purchasing Signify Health, an at-home healthcare technology manufacturing company.

Also read: Amazon To Back TikTok’s Book Club Likely To Diffuse Gen Z TikTokers Boycott

Amazon Internal Effects

The choice to shut down the operation of the Amazon Care service will also likely result in the layoff of employees. But, Lindsay also disclosed that several employees of Amazon Care will still have the chance to join other Amazon Health Services as well as different teams.

The complete memo to Amazon Employees is shared by CNBC


Overall, Amazon wants to develop a long-term path in health care by delivering meaningful solutions for enterprises along with individual customers. Ending Amazon Care will not put an end to their efforts for building a strong health care infrastructure.

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